AI Ticket Triage Assistant
A raw support inbox, turned into a sorted, reasoned, escalation-aware queue in seconds.
AI-Powered
How AI helps here
The moment a ticket lands, AI reads it, classifies it, and routes it — so your team's attention goes to the tickets that actually need a human, first.
Classifies instantly
Category, priority, and sentiment are assigned the moment a ticket lands, not after someone gets around to reading it.
Routes to the right team
No more manual triage queue deciding who owns what — every ticket arrives pre-sorted.
Escalates what matters
Flags urgent or upset-customer tickets for a human, with the reasoning attached, instead of letting them sit in a general queue.
| Customer | Tier | Subject | Channel | Received | Category | Priority | Sentiment | Suggested Team | |
|---|---|---|---|---|---|---|---|---|---|
Marcus Webb Fortress Logistics Inc. | Enterprise | URGENT: Checkout completely down in production | Aug 16, 7:12 AM | — | Unclassified | — | — | ▾ | |
Elena Ruiz Brightline Media | Pro | Invoice amount doesn't match what we agreed | Web form | Aug 16, 8:03 AM | — | Unclassified | — | — | ▾ |
Priya Nair (individual user) | Free | Would love a dark mode option | Chat transcript | Aug 15, 7:45 PM | — | Unclassified | — | — | ▾ |
David Okafor Ridgeway Consulting | Pro | Locked out of my account, can't reset password | Aug 16, 6:30 AM | — | Unclassified | — | — | ▾ | |
Sandra Klein Halberd Financial Group | Enterprise | Third time reaching out about the same billing error — considering cancelling | Aug 16, 9:15 AM | — | Unclassified | — | — | ▾ | |
Tom Whitfield (individual user) | Free | How do I export my data to CSV? | Chat transcript | Aug 15, 2:20 PM | — | Unclassified | — | — | ▾ |
Fatima Sheikh (individual user) | Free | Chart doesn't update after I filter the date range | Web form | Aug 15, 4:50 PM | — | Unclassified | — | — | ▾ |
Alan Reyes Northgate Realty Partners | Pro | Formal request: delete all my personal data (GDPR) | Aug 16, 10:05 AM | — | Unclassified | — | — | ▾ |
Click “Triage Inbox” to classify all 8 tickets by category, priority, sentiment, team, and escalation risk.